Subscription FAQ
Kira Player and Campbell O’Hare in Athena (2022)
Photo by John C. Hawthorne
Reservation & Exchanges Questions
How and when can I reserve seats?
For the first time, Theatre Horizon subscribers can pick which shows and which seats they want, right when they buy their subscriptions! Just pick which subscription you’d like, on the next screen pick whether you’d like general seating or extra legroom, then pick which performances you’d like to come to, and then pick what seats you’d like for each show on the final screen.
Need to change dates or seats? No Problem! Just call the box office at (610) 283-2230 x1 or email us at Ticket@TheatreHorizon.Org and we’ll exchange your tickets for free.
Do you mail me my tickets?
We print out your tickets and have them waiting for you at the door when you arrive so you don’t have to worry about it! If you want a digital version of your tickets emailed to you, just email us at Ticket@TheatreHorizon.org
What if I need to exchange tickets?
Subscribers enjoy unlimited free ticket exchanges within a production! Just call the box office at 610-283-2230 x1 or email Ticket@TheatreHorizoon.org. Exchanges are subject to availability.
Miscellaneous Questions
Is Theatre Horizon's seating general admission?
No. Theatre Horizon has been operating as a reserved seating house since the 2014/15 Season.
What if I can't make any performances to a production but still want to subscribe?
One of the best aspects of a Theatre Horizon subscription is the flexibility. If you’re not certain you will be available for a show, we offer unlimited free exchanges within each event to our subscribers! You can also gift your tickets to a friend or family member—just reserve the tickets yourself or have them do it and they can pick up tickets under your name, no questions asked. And while Theatre Horizon is not able to refund you, you can convert tickets you aren’t using into a tax-deductible donation. Just choose the option that works best for you.
What is a concessions voucher?
A concessions voucher is a coupon for one free food item worth up to $5 from us! Enjoy a candy bar, a soda, or a bag of popcorn. You can either arrive early and enjoy concessions before the show in our lobby, take your food to your seat with you while you enjoy the show, or pick something up to keep you going during intermission. We’ll give you all your concession vouchers for the season when you come to your first Theatre Horizon show of the season, and you can use them however you please.
What is a Broadening Horizons Pass?
Over the past 20 years, Theatre Horizon’s best advocates have been our audiences. Word of mouth is one of the best ways for us to get new people to come in, enjoy our shows, learn in our classes, and join our community. To help make that easier and to thank our subscribers, we offer Broadening Horizon passes so subscribers can bring their friends who may not have been to visit us just yet.
Plus, seeing a show with a friend is always way more fun! Make a night of it by enjoying a discounted meal with one of our dining partners, then come see the show at Theatre Horizon!
We’ll give you all your Broadening Horizons Passes for the season when you come to your first Theatre Horizon show of the season, and you can use them however you please.
What merchandise and gifts do I receive for subscribing?
We’ve had Theatre Horizon branded blankets, cups, water bottles, and even shot glasses, not to mention the ever-stylish Theatre Horizon tote and t-shirt. We’ll mix it up from time to time, but it will always be something fun. On top of our merchandise, we’ll often hand out candies, little toys and and treats in our subscriber goody bags. Don’t ask so many questions, the surprise is half the fun!
Please note that only the classic and platinum subscriptions receive this perk.
What is a Backstage Pass Event?
A Backstage Pass Event is an opportunity to get a behind-the-scenes look at how your favorite Theatre Horizon shows get made. Take a tour of the theatre including the backstage area, learn a little bit about the creative process from one of the artists working on the show, and then stay for a bit of the designer run and be among the first to watch the show from beginning to end. This is a great way to spend an afternoon in Norristown, or a great gift for the theatre-lover you know who can’t get enough.
What is the 20th Anniversary Bash?
Theatre Horizon is celebrating its 20th anniversary season. Just like any year, there will be fun and festivities at Theatre Horizon all season long, but on Saturday, December 14th, prior to the 7:30 PM performance of the 20th Anniversary Cabaret featuring all the hits from Theatre Horizon’s past 20 years, we’ll be holding a fete honoring all the people who have made our work possible: our artists, our community, and you, our audience. So come and help us celebrate 20 years of history as we look ahead to the next 20!
Please note that this perk is initially only available to 20th Anniversary Platinum Subscribers, but other subscribers will have a chance to upgrade their ticket for that performance at a later date.